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Public Ticket #2636

Payment failed. Please help.

Henry oliver john Wheeler

I have tried 3 cards and they all don’t work, it says this card type is not supported. I have never had issues like this, even when paying abroad. Please can you help? I have tried Mastercard and Visa.

 

Thanks

wpx

wpx

Hi Henry,

I hope you are doing well today. We are very sorry for this inconvenience.

We are using the 2checkout payment gateway. The card acceptance totally depends on them. We are just using their service.

We have another payment gateway PayPal. Did you try that?

I hope this will clarify your confusion.

Best Regards

Henry oliver john Wheeler

Henry oliver john Wheeler

Right okay, so i will have to make a paypal account?

Surely you should get this checked, if your payment system isn't accepting the most common payment methods? You will be loosing out on a lot of business.

wpx

wpx

Hi Henry,

I totally agree with you. We will contact the payment gateway regarding this matter.

Thanks for your suggestion and understanding.

Best Regards