Eid Celebration! Use Coupon: eid25 on checkout page to get 25% discount on any plugins. Buy Now!
Public Ticket #2903

Incompatible archive

Sara Layzell

Have just bought your premium plug in as the free one wouldn’t work on the site. Downloaded and converted to zip file. When I try and load it I get ‘incompatible archive’

 

Please advise

 

Sara Layzell

wpxteam

wpxteam

Hi Sara,

We are sorry for the inconvenience.

Please install with this file for now.

Insert the license, and you should be able to update to the latest version.

Let me know if this works.

Thank you

 

Sara Layzell

Sara Layzell

Thank you but unfortunately that doesn't work either

 

Sara

wpx

wpx

Hi Sara,

Can you please download the latest version from here: https://wpxtension.com/my-account/downloads/

If it doesn't help. Please give us temporary admin access to your site. We will check it further.

You can securely provide temporary admin access by clicking here: https://paste.pics/QH5BQ

Hope to hear from you soon.

Best Regards

Sara Layzell

Sara Layzell

Good Morning

 

This still doesn't work?

 

Sara

wpxteam

wpxteam

Hi Sara,

We are sorry for the inconvenience.

Will you please give us temporary admin access to your site?

We will investigate the issue for you and help you with the installation.

Hope to hear from you soon.

Thank you